General terms & conditions (valid since May 28th, 2025)
By placing an order on www.thegrandemuseum.com, a legally binding order is created. The buyer agrees to pay the total amount with a PayPal transfer to the email address given by the seller. The seller agrees to ship the order to the address given by the buyer through PayPal.
All the items sold on the website are mine. They are in good general condition, but are still second hand items. They can't be considered factory new. Feel free to ask more picture if you're unsure.
💰 Payment
The only payment method accepted is PayPal (Goods and Services)
(or Bank transfer : message me to get my bank infos once you've placed your order)
Once you've placed your order, you will have to manually pay with Paypal.
1. Send the total including shipping fees in US dollars to thegrandemuseum@gmail.com
2. Select "Goods and Services" so we are both protected by Paypal.
3. In the comment section, write your order number (you'll see it in your confirmation email)
4. Make sure your Paypal shipping address is correct, because it's where I'll ship your package.
You have 1 hour to pay for your order before I put the items back on the store.
🌍 Shipping destinations
I ship worldwide from Switzerland
📦 Shipping method
All packages will be shipped through Swiss post.
I'm using the priority service with tracking number.
You can see shipping fees in your cart before validating the order.
I'm not responsible for damages in transit.
All items and the packing process of all orders will be recorded before being shipped.
Buyer has 10 days after the delivery date to check the content of the package. If a problem is detected, buyer must send an email to thegrandemuseum@gmail.com. If there are no complaints within 10 days, the order is considered definitively accepted.
⏳ Delivery times
I'll ship your packages on Monday every week.
+ transit time listed below for the post to deliver it to you.
These are the delivery times given by the Swiss Post.
I can't guarantee they will arrive in time for a specific date
✈️ Transit time
Europe : 5-10 business days (5-7 most of the time)
USA : 10-15 business days (10 most of the time)
Rest of the world : 10-25 business days
(Business days : Monday to Friday)
🛃 Custom fees
Custom fees are not included in your total when you place an order.
🔄 Returns
I don't accept returns. The only exception is I've made a mistake and sent the wrong items. In that case, you can return your order and you'll be refunded.
🚫 Cancellation
An order can't be cancelled, because the shipping label is automatically generated and paid.
Contact
The Grande Museum